It is highly unlikely that your order will not arrive. If your order does not arrive on the notified date given to you (and us), I can chase it for you. Please contact me in this instance.
I cannot issue gift and apparel replacement orders until 10 working days after dispatch for the UK and 28 days for international order. This is because I cannot claim from royal mail until this time.
If an order does not arrive, I recommend checking at your local post office and confirming your address before contacting us. Please also note that we must be notified within 30 days of any orders that have not arrived. After this time I cannot replace any orders free of charge.
You have 14 days from the date of receipt to return your order, at your expense for a full refund of the returned items. The returned items must be unopened, unused and in a state fit for resale for a return to be accepted. I cannot accept any returns for gifts and apparel for any reason, unless a product is faulty, because they are made for you to order. The returns address is: 2 Oakvale, West End, Soutampton , Hampshire, SO30 3SF. If you have a faulty item, let us know by email with a photo and a description of the fault, and in the first instance, we’ll gladly organise a replacement for you.